Deputy Executive Director for Operations
The Deputy Executive Director for Operations has responsibility for the full spectrum of personnel management activities. Provides guidance through high-level civilian supervisory personnel (typically at the GS-15 levels) to include professional, technical, and administrative personnel of the Compensation Service Training Staff, Business Management Staff, Quality Assurance Staff, and Program Analysis Staff for the Director. Duties include but are not limited to:- Providing executive leadership responsibility for the effective, efficient, and economical operation of benefits programs and services provided by law for Veterans, their dependents, and beneficiaries.- Providing managerial oversight and competence in articulating the mission, identifying overlapping or redundant functions, and negotiating roles and responsibilities.- Providing leadership and possess knowledge of issues that affect overall operation.- Working to establish central office policies and procedures consistent with national standards.- Providing competence in translating program needs into operational accomplishments.- Capturing changing needs of varying customers via outreach in veteran communities, conventions, inter/intra agency entities, Congress and other local stakeholders, etc
To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
MANDATORY EXECUTIVE CORE QUALIFICTIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Information on ECQs is available at: http://www.opm.gov/ses/recruitment/qualify.asp. You are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. We recommended you draft your ECQs in a Word document and then upload into the system.
1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
4. Business Acumen: The ability to manage human, financial and information resources strategically.
5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
TECHNICAL QUALIFICATION (TQ)s: All applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. We recommended you draft your TQ(s) in a word document and then upload into the system.
TQ1: Demonstrated experience in successfully leading and managing a large public or private sector organization that administers complex, rules-based benefits or services for a large group of beneficiaries or customers.
TQ2: Demonstrated experience in developing administrative policies and procedures, and support services that impact program operations, other business lines and agencies facilitating the delivery of non-medical benefits and/or services to a large group of beneficiaries or customers.
BENEFITSThe Federal Government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most federal employees: https://help.usajobs.gov/index.php/Pay_and_Benefits.
Veterans Preference does not apply to the Senior Executive Service: https://help.usajobs.gov/index.php/Veterans_Information
EEO Policy Statement: http://help.usajobs.gov/index.php/EEO_Policy_Statement
Reasonable Accommodation Policy Statement: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement
Legal and Regulatory Guidance: https://help.usajobs.gov/index.php/Legal_and_Regulatory_Guidance
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